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Returns & Exchanges Just Got Easier at Toasty Touch
We know how important it is to get the perfect fit when it comes to heated gloves. Whether you’re walking the dog on a frosty morning, commuting on a chilly day, or enjoying winter outdoors, your Toasties need to feel just right.
That’s why we’re excited to introduce our new Toasty Touch Returns & Exchanges Portal.
This new portal makes the process of starting a return or exchange faster, simpler, and more convenient.
A Simpler Way to Start a Return or Exchange
Instead of emailing back and forth with our customer support, you can now start your return or exchange online in just a few clicks in our Returns & Exchanges Portal.
All you need is:
- Your order number
- The ZIP code used at checkout
Once you enter those details, the portal will guide you through the next steps.
Choose the Option That Works Best for You
Inside the portal, you’ll be able to choose the option that fits your situation best.
Depending on your order, you may be able to:
- Exchange for a different size
- Exchange for a different color
- Request a return
Faster, Easier Exchanges
If your gloves aren’t quite the right fit, our new portal makes requesting an exchange for size or color much easier. You can quickly start the process online yourself.
Clear Return Instructions
Once your return or exchange request is approved, the portal will provide instructions for sending your item back. For U.S. customers, a prepaid return label will be provided through the portal for exchanges. This helps make the process more seamless from start to finish.
Gift Returns and Exchanges
Heated gloves also make a thoughtful gift, and our new portal now supports gift returns and exchanges too. That means gift recipients can more easily exchange for a better size or color when needed.
Why We Added This Portal
At Toasty Touch, we’re always looking for ways to improve the customer experience, not just when you place an order, but after your purchase too.
Returns and exchanges are a normal part of online shopping, and we wanted to make that process:
- Faster
- More transparent
- Easier for our customers
Start Your Return or Exchange
Need a different size or color? Ready to start a return? You can access our Returns & Exchanges Portal here. We’re always here if you need help along the way. As always, if you have any questions please reach out to our customer support team here.
Toasty Touch® Ultra Thin Heated Gloves
$193.54
The heat you need without the bulk. Warm your hands for hours and keep using them with the thinnest heated gloves ever created. “I've finally found something that helps my Raynaud's!” “Life changing!” “Game-changing!” “No more white fingers!” “I've been waiting… read more
FAQs
How do I start a return or exchange with Toasty Touch?
You can start a return or exchange through our Returns & Exchanges Portal. Simply enter your order number and the ZIP code used at checkout, then follow the steps to select an exchange or return option.
What items are eligible for exchange or return?
Returns and exchanges are available within 15 days of delivery for gloves that are unworn and in like-new condition. All original components must be included, including the gloves, charger, and both batteries.
Do I have to contact customer support to start a return?
No. Our self-service Returns & Exchanges Portal allows you to start the process online in just a few clicks, without needing to email customer support.