FAQ
What comes with my Toasty Touch® heated gloves order?
You’ll receive one pair of thin heated gloves, made with premium, long-lasting, incredibly soft, non-pilling Lycra; one pair of 7.4V 2200 mAh lithium rechargeable batteries; one 100–240V dual-battery charger (U.S. or Australian/NZ depending on your shipping address); and one very engaging user manual, if we do say so ourselves.
How do I charge the batteries?
Fully charge the batteries before first use. Plug them into the included USB charging cable until the indicator light shows fully charged. A full charge typically takes 3 hours.
Can I wash my Toasty Touch® heated gloves?
Yes, Toasty Touch® gloves are machine washable. Before washing, remove the batteries and fully zip the battery pockets closed. Wash on a gentle cycle, then lay flat to air dry to keep them in great condition.
Do you offer a warranty on Toasty Touch® heated gloves?
We offer a 1-year limited warranty from the date of purchase that covers manufacturer defects in materials and workmanship. If your item is found to have a manufacturing defect within one year of delivery, we will, at our discretion replace or refund the product.
This warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, improper care, or accidents
- Alterations to the gloves or repairs made by a third party
- Damage caused by improper charging, storage, or use outside of intended guidelines
To submit a warranty claim, please contact our support team with your order number and a description & clear photos of the issue.
Can you use a phone or touchscreen with Toasty Touch® gloves?
Absolutely! Every pair of Toasty Touch® gloves is made with three touchscreen-friendly fingertips (thumb, index and middle), so you can text, scroll, or snap photos without taking them off.